Frequently Asked Questions

EuroCapitals is a regulated Forex broker, providing traders access to the global Forex market through top tier FX liquidity providers.  With EuroCapitals, you will experience super-fast Forex execution, as well as interbank grade, RAW ECN spreads.  We give clients access to Forex markets through stable Forex trading platforms including MetaTrader 4, WebTrader and multiple mobile trading apps for iPhone and Android devices.

With EuroCapitals, you can trade a multitude of Forex, Commodities, Indices and Share CFDs from the industry-leading MT4 platform

EuroCapitals is a IIFMRRC regulated Forex Broker.

EuroCapitals is a regulated Forex Broker. Under Securities and Investments Commission regulation, EuroCapitals guarantees absolute transparency across all Forex trading operations.

A strategic partnership with Equinix provides EuroCapitals with a fibre optic network solution which connects our Forex trading servers worldwide.  This guarantees lighting fast execution on every trade.

Due to CFTC regulation, US traders are unable to trade with non-US brokers. Traders from all other countries are welcome to apply.

EuroCapitals is a true STP/ECN Forex broker.   This means that we aggregate the best bid and ask prices from deep liquidity pools in the underlying FX market.  These prices are provided by the top tier investment banks listed on our home page, including J.P.Morgan, HSBC, RBS, Credit Suisse, Citibank, Nomura and Goldman Sachs.

While we welcome clients from all over the globe, unfortunately we are unable to service clients from the following countries:
 
Afghanistan, England, Belarus, Burma, Burundi, British Columbia (Canada), Central African Republic, Democratic Republic of the Congo, Egypt, Eritrea, Iran, Iraq, ISIL (Da’esh) & Al-Qaida, Lebanon, Japan, Libya, Mali, North Korea, Republic of Guinea, Republic of Guinea-Bissau, Russia, Crimea, Sevastopol, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine, United States of America, Venezuela, Yemen, and Zimbabwe.

To open a FREE $50,000 EuroCapitals MT4 demo account, click the blue ‘Demo Account’ button at the top right hand corner of every page.  Simply fill in your details and submit the form.  You will then be able to instantly download MT4 and start learning to trade Forex.

Each EuroCapitals MT4 demo account lasts for 30 days before your login will expire.  We encourage our new traders to demo trade until they are comfortable with both the EuroCapitals MT4 platform as well as their own trading strategy.  If you require a non-expiring demo, please don’t hesitate to send us an email.

To open a EuroCapitals MT4 live account, click the red ‘Live Account’ button at the top right hand corner of every page.  Complete the forms, provide the required documentation for proof of identity and once approved, your new account details will be emailed to you.

The online forms required for a live Forex trading account are fast and easy to complete.  If you submit the accompanying required proof of identity documentation when you submit the form, you can be set up and trading within 24 hours.

To open a live Forex trading account, EuroCapitals’s AML and CT regulations require some proof of identity documentation to be submitted alongside your application.  Using a smartphone, digital camera or scanner, simply email us a clear picture of the required documents to support@EuroCapitals.com

There are ZERO account opening or maintenance fees on all EuroCapitals live Forex trading accounts.  This ensures that you are able to fund and trade your capital at your own pace with no pressure from EuroCapitals.

EuroCapitals clients can fund their account in a number of ways all found on our deposit page. Please click the button next to your required funding type and log into the secure EuroCapitals client portal to finalise your deposit.

The minimum deposit that EuroCapitals can accept are $250 for all Standard STP accounts and $1000 for RAW ECN account.  Just remember that you can open and keep a live Forex trading account with a $0 balance.

The first time you use a credit card for deposits into your live MT4 trading account, it must first be verified.  Using a smartphone, digital camera or scanner, simply email us a clear picture of the front of the credit card to support@EuroCapitals.com

EuroCapitals clients can withdraw funds from their account online. Simply click the button at the bottom of our withdraw page and log into the secure EuroCapitals client portal to complete your withdrawal.

EuroCapitals does everything it can to make sure our clients receive their funds the same day that they make their withdrawal request.  For withdrawals received prior to 19:00 AEST (09:00 GMT), the request will be processed on the same business day.

EuroCapitals does not charge any internal fees for deposits or withdrawals. However, please note payments to and from overseas banking institutions may attract intermediary transfer fees from either party which are independent of EuroCapitals.

Compare the difference between our Standard STP and RAW ECN trading accounts by using the table at our compare Forex trading accounts page.

EuroCapitals’s standard Forex leverage starts at 100:1. The maximum Forex leverage EuroCapitals may offer is up to 100:1.  This is only for approved accounts but if your trading strategy requires higher leverage, you may request a change of leverage here.

Simply log-in to the secure EuroCapitals client portal, click the ‘My Accounts’ button in the left hand menu, find the MT4 account you wish to change leverage on and click the small gear cog icon that is within the table to request a change.

If after comparing  our Forex Trading accounts, you require your live MT4 trading account to be changed between Standard STP and RAW ECN, simply contact us by phone, or email us at support@EuroCapitals.com

Daily account statements will only be emailed to you on the days that your MT4 trading account has experienced trading activity.  You will also receive a monthly account statement on the first day of every new month regardless of trading activity.

EuroCapitals will alert you via email when the ‘Margin Level’ in your MT4 Terminal reaches 80%.  From here, we will email you on the deposit requirements needed to keep your position open.  If your Margin Level drops to 50%, then your position will be automatically closed via a margin call.

Holding both an open long and short position in the same Forex currency pair at the same time (otherwise known as hedging) is permitted on all live EuroCapitals MT4 accounts.

Inside your EuroCapitals MT4 platform, select Tools > Options, then select the Server tab and then Change.  For security reasons, if you have forgotten your password, it can only be reset by the EuroCapitals Support team.  Please call or email support@EuroCapitals.com

Inside your EuroCapitals MT4 platform, select Tools > Options, then select the Server tab and then Change.  From here you can use your master password to create an investor password by ticking the change investors password box.

Under EuroCapitals’s partnership with MetaQuotes,EuroCapitals offers Forex, Commodities, Indices and Share CFDs on the industry leading MetaTrader 4 platform. The EuroCapitals MT4 platform becomes even more powerful once SmartTrader Tools are installed and it is connected to deep FX liquidity pools via the custom made oneZero™ MT4 Bridge, increasing execution speed and price transparency for all clients.

EuroCapitals offers its traders the official MT4 mobile app, allowing you to trade anywhere, anytime. Gain fast and stable access to your Forex trading account via the official MetaQuotes mobile application. This app is available across all mobile platforms including both Apple and Android.

EuroCapitals offers the cloud based, official MT4 WebTrader Platform to all our clients.  Gain fast and stable access to your MT4 trading account from any web browser window, wherever you may need to manage trades from.

EuroCapitals has developed a unique solution for Apple users, allowing them to fully exploit the powerful capabilities of the MT4 platform on their iOS based devices. Installed directly on your Mac, this version works seamlessly and includes all the same features as its Windows based counterpart. Forex traders using MT4 for Mac, have the ability to run Expert Advisors and all custom made FX Indicators.

EuroCapitals servers run on the GMT+2 time zone.  This can be found in your Market Watch time on your MT4 trading platform.  If you use an Expert Advisor (EA) which requires the GMT offset to be manually entered, please check that this has been completed.

The trading platform time cannot be changed via the EuroCapitals MetaTrader 4 (MT4) interface.  If you download and install custom indicators that claim to do this, you will have problems with some platform settings as our servers will no longer line up with yours.

The ‘ask’ price is that at which sellers are willing to go short a Forex currency pair.  It is otherwise known as the ‘offer’.  The ‘bid’ price is that at which a buyer can go long a Forex currency pair.

By default, the EuroCapitals MetaTrader 4 platform displays the bid price.  If you wish to also display the ask price, right click your chart, select ‘properties’, go to the ‘common tab’ and check the ‘show ask line’ box.

If you can’t see all the Forex, Commodities, Indices and Share CFDs symbols that EuroCapitals offers in your Market Watch, they may just be hidden.  Simply right click anywhere inside the Market Watch and select ‘show all’.

Inside the Market Watch window, right click on the specific Forex currency pair you are looking for and select ‘specifications’.   This will bring up all contract specifications for the Forex currency pair which includes both long and short swap rates.

This is because a swap involves pushing back the value date on the underlying futures contract and on Wednesday this date changes from Friday to Monday.  Swap is therefore charged for the extra 2 weekend days.

If you are seeing this message on a Live account, this means you have entered an incorrect login or password.  Simply contact us and we will instantly reset your password.

If you are seeing this message on a Demo account, your 30 day license may have expired. Either move to a Live account, or contact us for a non-expiring demo account.

When trading in MetaTrader 4 (MT4) and the ‘Trade Context is Busy’ message appears, it generally means that it is trying to process two orders at the same time.  To resolve this issue, simply close and reload your MT4 trading platform.

If you are an existing client and wish to create an additional MT4 account login, please complete the form on our request an additional MT4 login page.  We allow for a maximum of 5 logins per client.

If you require another EuroCapitals MT4 platform for another computer, simply contact us and we will email you another MT4 installation file for you to use on as many different computers as you please.  Remember the official MT4 WebTrader platform allows you to access your account from any web browser, anywhere, anytime.

We’ve recently added a variety of new products, so now you can access on over 120 trading instruments on MT4 and Webtrader. It’s important to remember, that depending on your computer’s processing speed, your internet connection, and the amount of charts open, you may experience some issues with the speed at which your MT4 platform operates due to the increased bandwidth required for the additional instrument data. Here are a few ways that you can minimise potential speed issues.

1. Reduce the number of open charts you have.

2. Hide any unused symbols in your Market Watch.

3. Custom Indicators / EAs

Quite often, poorly coded or resource intensive custom indicators and EAs can cause significant lagging and performance issues on your MT4/Sirix platform. Even more so when applied to numerous charts. If you are experiencing lagging or performance issues, you may need to remove custom indicators or EAs from your charts.

1. Login to your Client Portal here

2. Select ‘My Accounts’

3. Click on your trading account

4. Enter your existing password

5. Enter and confirm your new password

6. Press ‘Confirm’

1. Login to your Client Portal here

2. Select ‘My Accounts’

3. Click on your trading account

4. Select ‘Forgot Password’

5. Press ‘Confirm’

6. Check your registered email for the temporary password. If you are unable to see the email, please ensure you also check your Spam folder.
Use this temporary password in the “Old Password” Field
Type in your new password and confirm your new password

7. Press ‘Confirm’